Implementing flexible cancellation options in a travel app is essential to accommodate the diverse needs of travelers. Here are some common cancellation options you might consider when you plan:
Free Cancellation: For cancellations made [X] days prior to the scheduled [activity/accommodation/booking], there will be no cancellation fees, and you will receive a full refund.
Partial Refund Cancellation: Cancellations made between [X] and [Y] days before the scheduled [activity/accommodation/booking] will incur a [percentage]% cancellation fee. The remaining amount will be refunded promptly.
Last-Minute Cancellation: Cancellations made within [Z] days of the scheduled [activity/accommodation/booking] are considered last-minute cancellations and are subject to a [higher percentage]% cancellation fee.
Non-Refundable Bookings: Some of our offerings may come with non-refundable booking options, providing you with discounted rates. Once booked, these reservations are non-cancellable and non-refundable.
Special Circumstances: We understand that unforeseen circumstances may occur. In such cases, please contact our customer support team as soon as possible, and we will assess the situation on a case-by-case basis to determine the most suitable solution.
Booking Modifications: If you need to modify your booking dates or details, we will make every effort to accommodate your request, subject to availability.
Contact Information: For any cancellations or modifications, please reach out to our customer support team at [Your Customer Support Email or Phone Number].
Note:
Refunds will be processed using the same method as the original payment.
The cancellation policy may vary for specific services or promotions, so please review the terms during the booking process.
We appreciate your understanding and cooperation. Thank you for choosing [Your Travel Agency], and we look forward to providing you with an exceptional travel experience.